Backend – aeCustomerService.com

(845) 469-4919
PO Box 729, Chester NY 10918

FAQ

I’m a member of one of your membership sites and need help

If you are a member of HowToAttractCustomers.com, BusinessU.co or hvBiz.com, you may submit a help ticket through this system. We will help with membership registrations, cancellations, refunds, or technical support. When submitting your ticket, please indicate your name, the product or service you are referring to, account number and your full contact information.

How do I handle transferring domain names to/from A&E?

In order to transfer a domain name to us, you must start the transfer at the new registrant’s interface after requesting an authorization key.

In other words, if you have a domain name that you’d like to transfer to A&E, you would go to www.aeDomain.com and open a free account. Within that account, you would request to transfer your existing domain to us. As long as you do not have your domain name locked at your existing registrar, the transfer would be initiated. (Please make sure to unlock the domain before you start the process) The administrator of the domain name would get an e-mail asking for approval of the transfer. If it is approved, it normally takes about 5 days for the transfer to go through.

If, on the other had you would like to transfer away from us, you would first e-mail us the domain name you’d like to transfer in order for us to un-lock it and send you an authorization key. You will then go to your new registrar and start the transfer process. Once we get the transfer notification, we would agree with it, and your domain name will be transferred to the new registrar within 5-7 days.

What is Webmail and how do I access it?

To access Webmail go to: http://yourdomain.com:2096 This will take you to Webmail. Type in your user name (full email address) and password.

WebMail offers you an easy way to read your email anywhere. All you need is a computer connected to Internet, any web browser and a POP3-compliant mailbox.

Logging in to WebMail Check is simple, just find out the username of your POP3-compliant mailbox. It can usually be extracted from your email-address: if your address is “me@domain.com“, your username is “me@domain.com“.

If you’re planning to use the same mailbox with both WebMail and a traditional offline client like Windows Mail, Thunderbird or Outlook, please note that these clients normally delete all your messages from your mailserver leaving WebMail nothing to read. Just go through the options of these programs and tell them to leave (a copy of) the messages to the mailserver. Although we strongly advise that you download all of your messages off of the server and onto your computer to prevent any loss of email and to preserve your disc space. We highly recommend using gmail to import and manage email messages.

WebMail is very secure when used correctly with a decent browser. When you log in, your messages are transferred from your mailbox temporarily to the server WebMail is running on, and when you log out, the temporary copies are deleted leaving no trails of your visit. Care has been taken so that browser should not leave a copy of your messages to it’s cache.

Please note that we do not offer any support for Apple or Microsoft products, you must contact them if you cannot get your mail client to work correctly. We do try our best to help but can only guarantee that the mail comes in and out of OUR servers and not your devices.

Customer Support for A&E Advertising and Web Design